RollerMouse Scroll Wheel Fixed

As with the other issue I mentioned before, Contour Design sent me a replacement part for the faulty component. In this case it was the scroll wheel, but because the fault could be a dodgy circuit board they sent one of those as well. I’m glad they did, because the problem was caused by the aperture into which the scroll wheel’s spindle fits, having worn loose after constant use.

Once again, I can’t praise Contour’s service enough. I’m a heavy user of their products and they stand up well to the punishment I give them. This particular RollerMouse was well out of warranty, but they reacted as if it were fully protected. You can’t ask for better support than that.

RollerMouse Red Left Button Fix

NOTE: The page that provided the source of the images originally shown in this article has been removed; hence no images are now available.

I mentioned earlier that I had a problem with the left mouse button and that Contour would send a replacement. They did. Following their instructions, I installed the new cover plate and it's working a treat again. If you need to do this at any time, here's the procedure I followed:

Disconnect your RollerMouse Red from any power source before proceeding with the following instructions.

Remove the wrist pad.

A simple twist in this notch here with the tool that came with the RollerMouse will remove the wrist pad. If you do not have the tool a flathead screwdriver is a good replacement.

These two middle screws need to come out from the underside.

Turn the unit over, and pry the button cover off with a flathead screwdriver.

Lift up the button housing from right to left as there are 2 plugs on the left side. Unscrew these 4 screws to separate the board from the buttons.

When placing the new buttons on, line up this notch just in between the scroll wheel and the post where it’s connected.

Make sure the wires are still connected, screw the board back on, making sure it’s nice and tight to reduce excess play with the buttons, snap the buttons back in place, and replace the screws on the back.

RollerMouse Red Problems

I have two RollerMouse Red devices. One is relatively old; the other is not yet four months old and bought through Amazon US, but they only allow two months for returns. One has a scroll button that operates erratically when scrolling; the other’s left mouse button is either loose or broken.

Unfortunately, there’s no repair facility in Australia for these products. I got in touch with Contour in the States and they’re sending me the spare parts to repair the devices myself. They say it’s quite straightforward (ha-ha!).